Payments, Cancellation, & Refund Policy

When you register, you can choose to pay by credit card or with PayPal. Our credit card transactions are securely handled by Please note that on occasion, PayPal will block a credit card payment if you have a balance that is large enough to cover the entire transaction. In addition, during periods of high server load, the PayPal option may be blocked and you will need to pay directly with your card.

For the Shelter Dog Behavior Mentorship, we offer a 90% refund prior to the start date of the mentorship you are enrolled in.  There will be no refunds given after the beginning of the course. To request a refund, email

On Demand Webinars are considered final sales and will not be eligible for refunds.

Digital Product Delivery

We consider digitally delivered goods to be information or content that you can download from our website, access via web browser, or receive by email. Users who purchase our online course will receive an email verifying a successful purchase. Users can login to their purchased course using the user name and password they created during the purchase process.

“Delivery” means the access to our online program through internet web browser. At present we have only one mode of delivery – internet browser. Currently there are no products that require downloading.

Online digital delivery of content is through internet browser only i.e. Safari, Chrome, Firefox, etc. We are not responsible for your internet connection quality or inability to access to the course through web browser.